The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We share no information with third parties except your address & phone number will be shared with the courier company to schedule a delivery.
Champlain, NYC
All orders are made-to-order which is why we have a strict no cancellation policy.
Shipments are late due to supply chain issues. If that is the case, we will reach out to you advising you about the delays.
We are located both in the USA and Canada.
You should see a refund within 21 days from The Art Shop